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Shipping Fees

  • Taiwan: NT$90 per order.
  • Overseas: Shipping fees are calculated based on the actual gross weight of the order.

Shipping time

  • In-Stock Items
    Orders are generally dispatched within 1–3 business days. During sales, promotions, or co-branded events, dispatch may be extended to 5–7 business days. (No shipments are processed on weekends or national holidays.)
  • Pre-order Items
    Estimated dispatch dates are based on the dates indicated on the product page. (If an order contains both in-stock and pre-order items, the entire order will be shipped together once the pre-order items are ready.)

Shipping Methods & Delivery Time

  • Home Delivery
    Taiwan Mainland: Delivery takes approximately 2–3 business days.
  • Postal Delivery
    Outlying Islands (Penghu, Kinmen, Matsu, Green Island, and Little Liuqiu): Delivery takes approximately 3–5 business days.
  • SF Express & EMS: Delivery takes approximately 3–10 business days.
  • Convenience Store Pickup (7-11 / FamilyMart)
    Delivery takes approximately 3–5 business days. Shipping to designated outlying island stores is available.
    ※Please Note: If a customer fails to pick up their order by the deadline twice, the convenience store pickup option will be permanently disabled for their account.

Returns & Exchanges

Dear Customer,

Thank you for your purchase and support! In accordance with the Consumer Protection Act, online shoppers are entitled to a 7-day return and exchange period.

If you wish to request a return or exchange, please contact our online customer service team via Facebook Messenger or our official website within 7 days of receiving your item, and fill out the return/exchange form. Returns sent back without prior notice will not be accepted.

※Note on Retail Stores: The 7-day returnperiod does not apply to purchases made at physical retail locations. If you experience any discomfort while wearing your glasses, please visit any of our physical stores, where our staff will be happy to assist you with adjustments.

Once your return/exchange application is approved, please securely pack and return the following items to us:

Frame, Glasses case, All related accessories, Paper invoice (Not required for electronic invoices)
Please ensure your name and phone number are clearly noted inside the package. The return/exchange process will begin once we receive the package and confirm that all items are complete and undamaged. If processing falls on a national holiday, it will be postponed until the next business day. Returns cannot be accepted if items are incomplete or if the sender cannot be identified. Thank you for your understanding and cooperation.

Key Notice for Returns & Exchanges:

  • Each order is eligible for one return or exchange only. Requests made after the 7-day period will not be accepted.
  • Glasses with prescription lenses (including non-prescription/plano lenses) are considered customized products and are strictly non-returnable and non-exchangeable.
  • Credit card refunds and bank transfers are processed collectively every Wednesday after the returned items are received. If it falls on a national holiday, processing will be postponed to the next business day.
  • To avoid delays or delivery issues, please return items via 7-11 Store-to-Store (店到店) or Home Delivery. Please contact online customer service for the return shipping address.
  • If an order contains two or more items, partial returns are not accepted. Returns must be requested for the entire order.

Return Shipping Fee Subsidy Rules:

  • The shipping fee paid for returning the item will be added to your final refund. However, if the original order did not qualify for free shipping, the original shipping fee will be deducted from the total refund amount.
  • If the return is due to product defects or shipping errors, we will subsidize the return shipping fee based on the situation, and KlassiC. will cover the shipping cost of the replacement item.

Your Return/Exchange Rights May Be Affected If:

  • The product is damaged, scratched, stained, or broken due to human factors, or if any accessory or part is missing.
  • The sender cannot be identified from the returned package (e.g., items returned in non-original packaging without the purchaser's name and phone number).
  • KlassiC. online customer service is notified more than 7 days after the date the product was received.

     


    *KlassiC. reserves the right of final decision on all returns and exchanges, as well as the right to modify these terms and conditions.

Order Cancellation Policy

Thank you for your support! Due to system limitations, if you have placed an incorrect order (e.g., wrong color, model, or lens prescription), it must be handled in one of the following two ways:

 

What should I do if I place an incorrect order?

  1. The order has been placed but NOT paid yet.
    Please send a direct message to our customer service team to cancel the order, and then place a new one. We cannot manually modify details like color, model, or prescription from our backend.
  2. The order has been placed AND paid.
    If you have already paid for an incorrect order, you must still message customer service to cancel it. The refund will take approximately 1–2 weeks to process. If you still wish to purchase the items, please place a new order.

We highly recommend double-checking your product details carefully before completing your order. We apologize for any inconvenience and appreciate your understanding.

海外訂單說明

一、海外訂單說明

海外訂單是指商品配送至台灣以外地區的訂單。

海外訂單的退貨、換貨及相關費用，將依本網站所公告的「海外購物須知」及「退換貨政策」辦理。

 

二、海外訂單退換貨規定

台灣消費者保護法所規定的網路購物7天鑑賞期，主要適用於台灣的交易。

海外消費者購買商品時，退貨及換貨相關規定可能會因訂單配送地區及當地法規而有所不同。因此，海外訂單是否提供退貨或換貨，以及相關申請方式與費用，請依本網站公告的海外訂單退換貨規定辦理。

為避免影響您的權益，海外消費者請務必於下單前確認退換貨規定，確認後再進行購買。

 

三、退換貨相關費用

海外訂單如申請退貨或換貨，可能產生國際運費、關稅、稅費或其他相關費用，實際費用及負擔方式將依本網站公告之退換貨政策及個別訂單情況而定。

如您對海外訂單的退換貨規定有任何疑問，請於下單前先聯繫客服確認。

 

四、法律適用

如本網站服務條款或相關交易約定另有明確約定，相關交易及爭議將依約定之法律處理。